Forgot password


Don't worry! Click here «….» and introduce your email account. We Will send you a link to change your password.

How to suscribe to our Newsletter?


Register your email account to receive our sales info.

How can I reach Customer Support?


We are hère to help you. Write us at hola@uglyduckling.mx

How can I track my order?


You Will receive an email confirmation.


If you don't receive an email confirmation, please check Spam. For any request please write us at hola@uglyduckling.mx.


How to use a promotional code?

You are lucky! If you have a promocional code, introduce it before payment in cupon space.


PAYMENT


What are payment methods?


Paypal and credit cards


Is it safe?


We guarantee total safe in payment, specially using PayPal. You can check their safe policy in their website.

I had technical problems


If you have any problems during shopping, please write us at hola@uglyduckling.mx and we will gladly help you.


DELIVERY


Where do we deliver?


We can send your Ugly Duckling to any part of the world!


What are shopping methods?


We work with delivery organizations


What is the delivery time?


Depending on your country, we have different delivery time but we will stay in contact with you letting you know when you will receive your order.

Delivery time is calculated until we dispatch your order and it could be from 1 to 3 days.


PRODUCTS

How do I choose my size?


Please check size table, where you will find the information you need.


Which is the availability of prducts?


We will always show you available products. In case you have a special request, please write us at hola@uglyduckling.mx


What do I do if my product is damage?


Please contact us at hola@uglyduckling.mx and tell us about your issue. Please send us pictures.

We're sorry but for health issues, we don't make changes in used products.


RETURNS, REFUNDS AND EXCHANGES


What is the returns policy?


Please read our returns and exchanges policy in our website.


What is the exchanges policy?


Please read our returns and exchanges policy in our website.

OTROS


Collaboration request


If you want to collaborate with us or if you have any issue or request, please contact us at hola@uglyduckling.mx.