For Ugly Duckling is very important your happiness and satisfaction. We work hard in quality control to give you the best. But if something is wrong please read Refunds and exchanges policy.

  1. We don't make changes because of hygiene issues. Please check size table before making your purchase.
  2. We make changes in other products, just in case of manufacturing defect. The product must be clean and new, with all its tags. 
  3. For refunds we will give you a code that might be use in our e-commerce. You have 3 months to use this code. We don't pay shipping rates due to changes.
  4. We just pay shipping rates in case of manufacturing defect.
  5. For swimwear, you have 7 working days from the day you receive your product to send us any complaint for manufacturing defect. For other products, you have 7 working days from the day you receive your product to send us any complaint for manufacturing defect or change.
  6. For any issue or complaint please write us at hola@uglyduckling.mx. Please write in subject your order number and send us pictures if necessary.